FAQ
Q1. How to guarantee your quality?
A: All of our
products are rigidly tested and inspected before delivery, to make sure of the
quality that can satisfy our customers. Furthermore, One-year warranty relating
to main products is provided.
Q2. What are your payment terms?
A: T/T, L/C,
Western Union, Money Gram, Pay Pal are available. You can find our bank
information in our P/I. Usually 30% deposit upon P/I confirmation and 70%
balance before shipment.
Q3. How do you deliver the goods?
A: We can
deliver the goods by sea, by air, by express (DHL, TNT, UPS, EMS, FEDEX). We
have our own cooperation forwarder so that we can get competitive price and
deliver in short time. Surely you can choice your own agent as your
convenience.
Q4. What is your delivery time?
A: The goods
will be sent out in 2-5 days if in stock, in about 30 days for mass production
after deposit into our bank account.
Q5. What are your packing terms?
A:
We can provide our customer with neutral packing or color box with our own
brand.
Q6. Can you provide us with sample?
A: Sure, we can
provide our customers with sample for quality testing if we have stock.
Q7. What is your MOQ?
A:
It is according to the products you need. We can sell you products in small
quantity if we have enough stock.
Q8. Can you make the products according to our requirements?
A:
Sure, we can do that for you. You can send us technical drawings or samples and
we can check for you. We can also develop new mould for our customers according
to their requirements.